With the recent GDPR changes, The Robot Exchange was contacted by a financial services client to help streamline their response to subject access requests or SARs. These SARs can now come in any media, such as direct messages or email which is challenging how these requests could be quickly responded to, to capture but also, monitor progress against.
Looking at the whole GDPR process The Robot Exchange built a number of RPAs to assist;
SAR RPA – A number of robots that “listened” to both E-mail and Twitter/Facebook to identify a Subject Access Request forwarding to Compliance to confirm identity
After identity confirmed Search RPA logs into all source systems and identifies relevant data
All data is moved to a confidential folder for authorisation that data is relevant and applies relating to the GDPR process
Once approved, a RPA deletes all references (if requested and approved) or moves to a new processor
Have an idea or process we can help you with?
We can work with you to streamline your automated processes with both pre-written and custom Robots.